Filter
Added date
@cex_io Sending you my userID or making a support ticket won't help me because your card withdrawal option is UNAVAILABLE at the moment for all users. You can't even say when you will fix this issue since 14 January.
5 months ago
@BTCismylife 2/2 Your user ID can help us to identify you in our system (please send it via PM). Then we would be able to trace your issue and try to find some personalised solution for you.
@cex_io Sending you my userID or making a support ticket won't help me because your card withdrawal option is UNAVAILABLE at the moment for all users. You can't even say when you will fix this issue since 14 January.
5 months ago
@BTCismylife 1/2 Thank you for your reply. We need to emphasise that fiat withdrawal option is unstable, but not unavailable. Currently, it could take more than one attempt of transaction initialisation for withdrawal being processed successfully.
Jonathan Fitts
@JonathanFitts
@cex_io Thanks -- the issue has since been resolved, but there are some glaring customer service issues plaguing your system, unbecoming for an exchange as prominent as CEX. I would appreciate with a follow-up to my PM.
5 months ago
@JonathanFitts Thank you for being patient and collaborative. Please check your PM.
Jonathan Fitts
@JonathanFitts
@cex_io_Admin_ @cex_io I've been emailing with support all morning. No progress. Email isn't working. What's going on?
5 months ago
@JonathanFitts We definitely need to review your case more thoroughly. Please provide us with your userID or Support ticket number via PM as it was requested previously. Let as apologies for any possible inconveniences you might have faced.
Jonathan Fitts
@JonathanFitts
Guys, is @cex_io under attack or something? Been trying to withdraw funds, and the "system has been down" for an hour with no word from support or management.
5 months ago
@JonathanFitts Kindly be informed that cex.io did not experience any attacks today. Also, in case of any maintenance, we update our Status Page: cexio.statuspage.io This page will allow you to be informed about the performance of our system.
Jonathan Fitts
@JonathanFitts
@cex_io_Admin_ @cex_io Your support just told me to trade my currency into different crypto (at a loss) for the privilege of withdrawing it from your exchange. Logging all of this.
5 months ago
@JonathanFitts @cex_io_Admin_ Thank you for contacting us. We are sorry to hear that your latest experience with on our platform was somehow inconvenient. Please provide us with your user ID or Support ticket number via PM so we can help you out better.
@cex_io Vada vez que solicito el retiro automáticamente me rechazan. Sería bueno que solucionen. Hasta hace poco funcionaba bien
5 months ago
@fede1234567800 Thank you for your feedback. Unfortunately, from the latest period of time fiat withdrawals are unstable. Hence it can take more than one attempt of transaction initialisation for withdrawal being processed successfully. Please accept our deepest apologies for any inconveniences.
@cex_io Fix your creditcard withdrawals you are an exchange and not a shoestore, people are waiting to withdraw their funds and can not already 1 month. Don't tell me that you have other methods of withdrawal, please, you can't fix the issue already one month.
5 months ago
@BTCismylife Thank you for your feedback. Kindly note that card withdrawal option is now unstable. We would be happy to help you our if needed, please provide us with your userID or Support ticket number via PM. Your cooperation is highly appreciated.
5 months ago
On Valentine’s Day, we want to help our customers express their love. Place market and limit orders for our #sweettradingpairs – XLM/USD, XRP/USD, LTC/USD, BTC/EUR, XRP/EUR, and XLM/EUR – from February 13, 2019 through February 15, 2019 with 0.01% commission. Details on our blog.
Crypto_Bunny
@Za_Bunny
@cex_io Sorry i did not follow up on my comment, it worked for me, yes it was after 14 trials over 2 days period, but it did work in the end, now i’m waiting for the money to hit the credit card account, thanks guys
5 months ago
@Za_Bunny Thank you for updating us. It is really good to know that your transaction went through. Kindly note that it may take up to 3 working days to be processed and credited by the Banking System to your card. We do appreciate your patience and attitude.
@cex_io Why the verification is very slow? I submitted the request a week ago when my number in the queue was 120, and now it’s still 95.....
5 months ago
@Tom41367336 Thank you for contacting us. We are sorry to hear that your verification process takes so long. In order to help you, please be so kind to provide us with your ticket number via Direct Messages. We will try to speed up the process.
Crypto_Bunny
@Za_Bunny
@cex_io The "withdrawal rejected" email arrives BEFORE the withdrawal request notification, what is wrong with you guys!!! fix my card withdrawal now! 2 days of trying
5 months ago
@Za_Bunny Thank you for your comment. We are sorry that the withdrawals don't work for you. Currently, they should be functional. Could you please repeat your attempt or contact us via DM or support@cex.io so we could investigate your situation? Looking forward to hearing from you.
douglas ways
@dmungay
@cex_io @pedroroco Looking for new better exchange
5 months ago
@dmungay @pedroroco We are sorry to hear that. Please be so kind to check your inbox, we have sent you a private message.
douglas ways
@dmungay
@cex_io @pedroroco I have been trying to make withdrawals for more than 2 weeks with no success. This withdraw is intentional blocked by cex.io
5 months ago
@dmungay @pedroroco We are sorry to hear that. Please be assured that withdrawals are not blocked, transactions are unstable, so withdrawal attempt may be rejected. Please be so kind to check your inbox, we have sent you a private message.
© 2018 Coindar